Knowledgebase : Consultant/Reader Support
   
The attached PDF will provide a detailed overview of DVMINSIGHT COMPANY ADMINISTRATOR ACCOUNTS.
The attached PDF will provide detailed instructions on how to DOWNLOAD AND INSTALL THE DVMIDOWNLOADER for use with the WebRadWorklist within the RadPortal.  
Watch this video to see how to use the NEW DVMIDOWNLOADER alongside the WebRadWorklist in the RadPortal. The attached PDF will also provide detailed instructions on this process.
Yes we can arrange so that your clients don't have the STAT option. Please click on the following link to open a support ticket and let us know your name and the name of your company and we will disable it at once. http://www.dvminsight.net/csupport4/...
The Radiologist Portal gives you the ability to mark yourself unavailable and available again at your convenience. Select Change Availability from the Profile Management drop-down menu. Once changes have been made, click Update My Status. The Reader y...
CASES FLAGGED AS TEST  Clinics have the ability to flag a case as a Test Case.  Cases flagged as Test Case will automatically be non-billable and all fields will have the text “THIS IS A TEST CASE” appended to them.  Test Cases will be indicated to Read...
NOTICE: ClearCanvas Products will reach End of Life in 2020. This article will provide more information: https://clearcanvas.ca/end-of-life-faq/ You will need a DICOM Viewer to use with the RadWorklist. If you do not currently use a viewer. You will n...
WHAT’S NEW IN THERADPORTAL/WORKLIST/WEBRADWORKLIST RADPORTAL: * RECENT REPORTS: There is now a page that will show you your recent reports and will filter to find only your reports. Go to Cases and Reports/My Recent Reports. Cases are sorted b...
You may receive cases with attachments added. Clients can submit various formats such as mpg, avi, pdf, and word documents to you. If you are reading on a PC, mpg files should open in Media Player. If you are reading on a Mac, you'll most likely need to i...
If you will be charging your client for only one report, you should only issue a single report that reflects the images sent for the entire study. PLEASE DO NOT issue a report that says "see previous report" or something similar or you/your client will ...
In your local worklist, simply click the RELEASE button. This will delete the case from your system and release the case back to the original person it was submitted to. If the case was not originally sent to FIRST AVAILABLE (FA) and you need it to be...
Someone else in your reading group may have beat you to it and claimed the case before you did. The worklist will automatically refresh every 30 seconds, or you can manually refresh your worklist by clicking REFRESH WORKLIST before you claim cases. You ...
There are a few ways to deal with this situation: 1). Please contact us and let us contact the hospital. We can ask them to resend or we'll give you the link to the missing images when they don't link cases to their report requests. If you suspect that y...
You must redownload the case. Step 1: In the local worklist tab, click the Redownload button (located next to the report button). Step 2: When the case is finished downloading, you will have all of the images for that case. Read the case as you nor...
Here are some suggestions for helping improve the slowness you are experiencing on the WebRADWorklist: * Clear your browser cache, browsing history including Cookies. Cookies can be a problem on DVMINSIGHT. When we update the site we don't force a coo...
If you are using a MAC to read cases, this issue is a result of the way Parallels handles programs. The VM software does not honor ClickOnce program update rules properly. We have found that this is not an issue that exists when using a PC. Our ad...
The attached PDF will show you how to view cases that have been saved to the Image Library. The images and reports have been made anonymous.
This feature can be used in the RadPortal/WebRadWorklist when you need to create an exam without images for the purpose of issuing a report. To download instructions on how to create a new exam, please see the attachment below.
At times, cases may be submitted without Reference Cases or submitmitted in several pieces. If you download a case and notice the image count is off, you can look on the Other Cases tab in the RadWorklist [https://www.youtube.com/watch?v=CGZxkRdper8&fea...
The attached PDF will provide detailed instructions on how to SETUP OSIRIX OR OSIRIX LITE FOR USE WITH THE WEBRADWORKLIST.
The attached PDF will provide detailed overview of information about DVMINSIGHT READER ACCOUNTS.
The RadPortal allows you to run a report to view information on the number of reads you have done for a company as well as patient information for those reads. If you are a company administrator, you can also run a report that will show you the number of...
Read through the attached document for information about how to use WebRadWorklist on a Mac.  Web RadWorklist is supported on Google Chrome and Microsoft Edge.
NOTE: IF YOU NEED ASSISTANCE CHANGING THE BILLING ON A COMPLETED CASE PLEASE CONTACT DVMINSIGHT SUPPORT. CHANGE THE BILLING TYPE BETWEEN FIRST AVAILABLE AND DVMISTAT In the Web RadWorklist you can change a case from DVMIStat to First Available or vice v...