To best serve you, DVMInsight billing will be processed through IDEXX. Your statement will be sent on an IDEXX generated template and you have access to all the payment features offered by IDEXX.
Billing files will be posted in your DVMInsight Company Admin account on the first of the month and will remain available for future reference.
Q: How do I sign up for autopay?
A: Contact Customer Support at 1-800-814-1147 to request an enrollment form. Fax the completed form to: IDEXX 1-207-556-5155
Q: When are IDEXX autopayments charged to my credit card?
A: Autopayments are processed on the second business day of each month for the prior month’s transactions.
Q: What forms of payment does IDEXX accept?
A: In the U.S.: Check, Visa®, MasterCard®, American Express®, ACH, wire In Canada: Check, Visa, MasterCard, EFT, wire Outside of U.S./Canada: Check, Visa, MasterCard, American Express, wire.
Q: Where do I mail my check? (U.S. and Canadian customers only)
A: In the United States: IDEXX Distribution P.O. Box 101327 Atlanta, GA 30392-1327. In Canada: IDEXX Laboratories Canada LP C/O TH1041 P.O. Box 4283, Postal Station A Toronto, ON M5W 5W.
Q: I’m a customer outside of the United States will anything change for me?
A: If you are located in Canada, you will now be invoiced in local currency, please refer to the attached 2017 fee schedule for your rates in local currency. Customers outside of U.S. and Canada will continue to be invoiced in USD. Please note, IDEXX is required to collect and remit sales and/or value-added taxes to the taxing authorities in association with the sale of taxable products or services. The taxability of veterinary services, software, and image storage varies between jurisdictions.
Q: What are the IDEXX payment terms?
A: Net due on the 25th of the following month.
Q: How are taxes handled on the IDEXX invoice?
A: IDEXX is required to collect and remit sales and/or value-added taxes to the taxing authorities in association with the sale of taxable products or services. The taxability of veterinary services, software, and image storage varies between jurisdictions.
Q: Can I receive my statement by email?
A: Yes. Send your request to CAGBillingTeam@IDEXX.com. Specify the email address to be used for your invoices and statements and include your IDEXX billing account number.
Q: When are credits applied?
A: All credits are applied within 1–2 billing cycles.
Q: What is the “previous balance?”
A: The previous balance is the carried-forward portion of the previous month’s statement.
Q: What is the “amount due?”
A: The amount due includes any previous balance owed, less payments and credits received, plus current charges for the month.
DVMInsight Learning
Comments