Troubleshooting BOUNCE errors can be difficult and generally requires a call with DVMInsight Support.
The most common issues are,
- Images aren’t sending.
- Error message in digital system.
- System or version update requiring reinstallation.
- IP address changed.
The most common reasons why Bounce is not working,
- Program is not started.
- Program is unable to listen for incoming images because something is already using the port.
- Program in functional, but the viewer/radiology source sending to it cannot connect because IP address information is wrong.
- User credentials are incorrect.
A good deal of computer networks use Dynamic IP addresses. Unfortunately, DICOM wasn't designed for dynamic addressing, instead it was designed for static addresses, this means IP addresses that never change. There are several ways to accomplish this, but most should be handled by our IT department.
Confirm Bounce Net is Running
The first step in troubleshooting is to make sure the Bounce Net program is running. If it is running and you are still having an error, DVMInsight Support will need to remote in and troubleshoot.
To know if Bounce is running, look at for the icon in the system tray Hidden Icons.
If the icon is visible, then Bounce is running.
If it is not visible, go to the Windows Start menu and browse or use Windows Search to find and open Bounce Net.
Check your Bounce Net Version
If you already have the Bounce Net program installed with a version lower than 23.1, you will need to uninstall that version before installing the new version.
1. Open the Bounce Net program.
2. Select About from the Help menu.
Uninstalling the Bounce Net Program
Uninstalling a Windows program depends on the version of Windows you are using.
- Search “uninstall” from the Windows Start menu or navigate to the Programs or Apps menu.
- Select Bounce Net from the list of Programs or Apps.
- Select the Uninstall button under the selected program or app.
Installing the Bounce Net Program
1. Navigate to dvminsight.com and log in using your account credentials.
2. Select Bounce 3 Net Setup from the Programs menu.
3. Open the setup.exe file downloaded to your computer.
4. Select Run and accept any prompts during this process.
Once installed, the program will need to be activated with your Registered User and Serial Number information. Contact DVMInsight Support for assistance with activation and configuration of the Bounce Net program.
Clearing your Bounce Net Sending Queue
If you have sent several studies to BOUNCE and need to clear out the sending queue for any reason,
1. Select File, then Menu, then EXIT.
2. Enter the password “BINGO”.
3. Navigate to where temporary files are being stored by Bounce. By default, this is C:\images\MID.
4. Delete all files inside the MID folder.
5. Open or launch Bounce again.
6. Re-send the studies.
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