Support hours: Monday- Friday 8:30am-8:00pm Eastern Standard Time.
Support number: 866-669-8090
Support hours: Monday- Friday 8:30am-8:00pm Eastern Standard Time.
Support number: 866-669-8090
Troubleshooting BOUNCE errors can be difficult and generally requires a call with DVMInsight Support. The most common issues are, Images aren’t sending. Error message in digital system. System or vers...
About the DVMI Popup Reminder Program The DVMI Popup Reminder is an installed program that allows you to manually upload a large quantity of images, such as an MR or CT, to your DVMInsight account. Ch...
Our server identifies images according to the Institution Name and/or AE Title in the DICOM image tags and moves them to the corresponding account. If the information does not match an existing accoun...
Based on best practices for veterinary imaging, it is strongly recommended that you submit images in DICOM, or .dcm format, through a direct transfer between servers. The DICOM format provides the bes...
If you have sent images to our server from your imaging system using a DICOM transfer, check the DICOM queue in your imaging system for any error or failure messages. If there is an error, we recommen...
Based on best practices for veterinary imaging, it is strongly recommended that you submit images in DICOM, or .dcm format, through a direct transfer between servers. The DICOM format provides the bes...
When a case is created on DVMInsight, it is considered OPEN. Any images that match the exam Patient ID are automatically added to the OPEN case. Once the case is CLOSED, any images that register to th...
There are many issues that can arise when DICOM sending images to an offsite server. Slow upload speeds Dropped images Bad network connections Timeouts Failed sends Instead of sending your images to a...
At times images may not transfer or upload completely; for example, you sent or uploaded 6 images and a case was created but only 3 images are visible in the case. Incomplete image transfers or upload...
It is certainly possible that we are having a temporary system outage or we are performing a system upgrade/maintenance. In most cases, this error usually means the computer you are using to send imag...