When a case is created on DVMInsight, it is considered OPEN. Any images that match the exam Patient ID are automatically added to the OPEN case.
Once the case is CLOSED, any images that register to the server will create a new case. A case is considered CLOSED if,
- A report has been provided, preliminary or final.
- The report request has been canceled.
- The case has been deleted.
- The case has moved to storage.
To find out if a case is OPEN or CLOSED,
1. In your DVMInsight account, click on the Patient ID or Patient Name link from the Submit Request or All Exams page.
2. The last row of Patient Information shows Closed: with a check box.
If the box is not checked, then the case is considered OPEN and any images that register to the server matching the Patient ID will add to this case.
If the box is checked, then the case is considered CLOSED and any images that register to the server will create a new case.
You can submit a report request on one of the created cases and link the others as a reference case, if needed.
DVMInsight Learning
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